Home :: Terms & Conditions

Terms & Conditions

Thank you for your patronage with Just Fireplaces.

Your Privacy
We will not, under any circumstances sell your personal information to third parties. This includes profiles, purchase and email addresses. The information given to us by our customers is used ONLY to fulfill orders and communicate with them about their orders, delivery fulfillment or financing requests. Your Security is Important to Us.

Goods Damaged in Shipping
If there is any part that has been damaged in shipping or otherwise, please send us a note or call us at 888-818-2732 and please give us the number on the label of the damaged part. We will have another sent directly from the factory to replace it for you at no cost. 

Return Policy - No Restocking Fee to our customers
In the event you wish to return the fireplace, call us within a week of receipt so we may obtain a return authorization. The factory will charge us a restocking fee of 15% that we will pay for you, however we do ask the customer to pay the actual shipping charges it took back and forth to have the opportunity to return the fireplace as received. We have only had one fireplace returned in the last 12 years.