Have a Question? We want to help...
Thank you for your visit and considering our products! Feel free to inquire about any of our products, comparisons or we can try to find what you are looking for that may not be on these pages. Most of our frequently asked Questions are answered below. Feel free to SEND US A NOTE if there is a question you have that is not answered below.
Q: Can I cook food over the flame?
A: No it is an alcohol based product, so we do not suggest it using it to heat/cook foods.
Q: How many square feet will a gel fireplace heat?
A: Each can heats up to 3,000 BTUS, 3 cans=9,000 BTUs. It all depends on how big the room is. If it is a 10x15 room, it will increase by about 4 degrees.
Q: How long does each burn last?
A: 13oz cans will burn about 2 ½ to 3 hours. The smaller 7oz cans will burn about 1:45 to 2 hours.
Q: Which fuel do I need for my Real Flame product?
A: The Real Flame Gel Fireboxes use the 13 oz cans. Also, the 13oz cans can be used in all the log sets and the fire columns. Most of the personal units use the 7oz cans, with the exception to the model 430, which uses the 13 oz cans.
Q: How much is your fuel?
A: You may find the pricing for the fuel located in the description area under the pictures in the Real Flame Gel Fuel Tab.
Q: Can the Real Flame Ventless Fireplace Fuel be used in my Fire pot?
A: Real Flame Ventless Fireplace fuel can NOT be used with any fire pots. Ventless Fireplace Fuel is only to be used with the following Real Flame fireplaces only.
Q: Are the gel fireboxes interchangeable with the Electric fireboxes?
A: Yes, the electric and gel fireboxes are interchangeable with all Real Flame mantels.
Q: Can I order a fireplace and just pick it up from you?
A: Yes, please call us for details if you are in North Carolina.
Q: Where can I store my fuel?
A: Garage? We suggest you store the Real Flame Fuel in a cool, dry place. Do not store in extreme temperatures as this may decrease the life of the fuel.
Q: Why can’t I use a different fuel?
A: Real Flame products are safety tested with Real Flame gel fuel only. Use Real Flame gel fuel as directed in approved Real Flame fireplace products only. Use of any other fuel other than Real Flame in Real Flame products could result in severe burn hazard, property damage or even death.
Gel Fireplaces - Traditional
